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z/OS - Identifying z/OS System Problems

Duration

5 hours

Overview

The Identifying z/OS System Problems course explores some of the processes, commands, and tools that are used in identifying system problems. It describes how common system problems are recognized, and the steps that can be taken to assist with problem resolution, including dumps and analyzing the catalog address space.

Audience

Senior operators and technical support personnel who require knowledge to identify z/OS system problems.

Prerequisites

Successful completion of Interskill's z/OS - Monitoring the z/OS System 2.3 course.

Objectives

After completing this course, the student will be able to:

  • Identify the nature of a system problem
  • Obtain storage dumps to aid in problem analysis
  • Analyze and resolve simple catalog related problems

Course Content

Categorizing Problems

z/OS Recovery Facilities
Identifying Waits and Hangs
Identifying Loops
Runtime Diagnostics

Working With the Catalog Address Space

Catalog Components
Identifying and Resolving Catalog Contention
Report Commands Used for Analyzing Catalog Performance

Preparing for Dumps

Dumping Facilities
Working with Dump Data Sets
Understanding Dump Options
Understanding Dump Parameters

Obtaining SVC Dumps for Problem Analysis

Invoking an SVC Dump
Handling Partial Dumps

z/OS - Identifying z/OS System Problems Mastery Test


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